At Kayacare, we are committed to delivering your orders promptly and securely. Below is detailed information regarding our delivery policies, options, and associated costs.
1. Delivery Methods
• Standard Delivery: Orders are typically delivered within 5-7 working days.
2. Delivery Charges
• Standard Delivery: We don’t charge for delivery; all deliveries are free.
3. Order Processing
Orders are processed within 1-2 business days from when the order is confirmed. During peak seasons, processing times may increase.
4. Packaging
Your order will be carefully packaged to ensure it arrives in perfect condition. We use eco-friendly packaging wherever possible.
5. Delivery Restrictions
• We deliver to all domestic addresses within India.
• Some remote locations may have extended delivery times, and for a few remote locations, customers may need to collect parcels from the HUB.
6. Order Tracking
Once your order has been dispatched, you will receive a WhatsApp/text message/email with a tracking number. You can use this number to track your order on the courier's website.
7. Delays in Delivery
While we strive for timely delivery, unexpected delays due to weather, transportation issues, or public holidays may affect the delivery timeline. We will notify you of any significant delays.
8. Returns and Refunds
If your order is damaged or incorrect, please contact us within 7 days for a return process. If the error is on our part, return shipping will be covered by us.
9. Customer Support
If you have any questions or concerns about delivery, feel free to contact us:
- Email: info@kayacare.in
- Phone: +91 8448288516
- Business Hours: Monday to Saturday, 10:00 AM to 8:30 PM