Returns & Refunds

We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Eligibility for Refunds

• Items must be returned within 7 days of delivery.
• Products must be unused, unworn, and in their original packaging.
• Proof of purchase (receipt or order confirmation) is required.
• Open products cannot be refunded.

How to Request a Refund

1. Contact our support team at info@kayacare.in with your order details.
2. Our team will review your request and provide return instructions if eligible.
3. Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

Refund Processing

• Approved refunds will be issued to your original payment method within 15 working days.
• Shipping fees are non-refundable.
• If you haven’t received your refund, please check with your bank or payment provider, as processing times may vary.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at info@kayacare.in.

Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account again.
• Contact your credit card company—it may take some time before your refund is posted.
• If you still have issues, email us at info@kayacare.in.

Contact Us

For any refund-related questions, reach out to us at: